Join our award-winning Customer Experience team and thrive in a dynamic, fast-paced environment where every day brings the opportunity to connect with families, couples, and individuals planning their dream vacations. You’ll enjoy the variety of tasks, the customer interactions, and the chance to share some of Latin America’s most exciting adventures. With each vacation you help plan, you’ll be part of creating cherished memories that last a lifetime. We offer competitive pay, great benefits, and more opportunities than any typical call center. Start a rewarding career with us, selling fun and creating unforgettable experiences for yourself and others.
Job Responsibilities:
- Receive incoming contacts from customers via email, phone, and live chat.
- Effectively identify your customer’s needs and match them with their perfect experience.
- Use your organization and time management skills to track multiple leads simultaneously.
- Work with our travel partners to confirm reservations and notify guests of the details.
- Place outgoing calls and emails to travel partners and customers as necessary.
- Be punctual, flexible, and prepared to work together as a team to fulfill our customers’ needs.
- Attend all training sessions and become an expert on our websites, products, and services.
Position Requirements:
- Fluent in English and Spanish with high proficiency in speaking and writing each language.
- A positive, motivated, and personable style that will represent the exciting services we offer.
- Must be detail-oriented, analytical, and organized with experience in customer service
- Must possess excellent communication, writing, and critical thinking skills, as well as be a team player.
- Experience with computers and software programs like Microsoft Windows and Outlook.
- Flexible schedules – the perfect balance between work and personal life.
What We Offer:
- A fast-paced, fun, and flexible working environment with enthusiastic team members.
- Generous Salary (based on qualifications), Monthly Bonus and Performance Incentives.
- Top-tier benefits Include 12+ Days of Paid Time Off (Flex Time), Fully Paid Medical, and more.
- Free off-hours transportation and transportation assistance where needed.
- Educational Support Program and Flexible Schedules to Accommodate your Personal Needs.
- Team-building activities, including travel, adventures, and fun local celebrations.
