El viaje de
mil millas comienza
con un solo paso.
– Lao Tzu
Nuestros Beneficios
- Un entorno divertido y flexible
- Salarios altos más comisiones
- Beneficio de 12 días de tiempo libre pagado adicionales
- Seguro médico y de vida
- Programas Educativos
- Horarios flexibles
- Actividades en equipo incluyendo viajes y aventuras
- Cafetería y parqueo gratuito
- En una de las zonas más seguras de San Salvador
VIP Group Travel Specialist
Customer ServiceAs a member of our award-winning Customer Experience team, you will enjoy a fast-paced team environment where you spend each day interacting with families, couples and individuals planning their dream vacations. You will enjoy the job variety, the personal interaction with customers, and talking about some of Latin America’s greatest adventures. You will treasure the lifetime memories you help create each and every day. We offer better pay, better benefits and more opportunity than any call center. Come join us for a rewarding career selling fun and creating unforgettable lifetime memories for yourself and others.
Job Responsibilities:
- Receive incoming contacts from customers via email, phone and live chat.
- Effectively identify your customer’s needs and match them with their perfect experience.
- Use your organization and time management skills to track multiple leads simultaneously.
- Work with our travel partners to confirm reservations and notify guests of the details.
- Place outgoing calls and emails to travel partners and customers as necessary.
- Be punctual, flexible and prepared to work together as a team to fulfill our customers’ needs.
- Attend all training sessions and become an expert on our websites, products and services.
Position Requirements:
- Fluent in English and Spanish with high proficiency speaking and writing each language.
- A positive, motivated and personable style that will represent the exciting services we offer.
- Must be detail-oriented, analytical and organized with experience in customer service
- Must possess excellent communication, writing and critical thinking skills and be a team player.
- Experience with computers and software programs like Microsoft Windows and Outlook.
- Flexible schedules – we are open every day from 7:00 AM to 8:00 PM, 365 days a year.
What We Offer:
- A fast-paced, fun and flexible working environment with enthusiastic team members.
- Generous Salary (based on qualifications), Monthly Bonus and Performance Incentives.
- Top-Tier Benefits Including 12+ Days of Paid Time Off (Flex Time), Fully Paid Medical and more.
- Free off-hours transportation and transportation assistance where needed.
- Educational Support Program and Flexible Schedules to Accommodate your Personal Needs.
- Team-building activities including travel, adventures, and fun local celebrations.
Customer Experience Supervisor
Customer ServiceAs a member of the management team, you will work together with our Training & Development Department to implement and monitor ongoing training and quality assurance programs for our award-winning bilingual customer service team. You will use your organization skills and attention to detail to ensure all agents are logged into systems on time, procedures are followed and outstanding customer experiences are produced. You will enjoy the fast-paced and flexible environment where we sell fun and create memories every day.
Job Responsibilities:
- Gain expertise in every aspect of our products and services in order to recognize and address areas of opportunity and pass on your knowledge and skills to all team members.
- Monitor customer interactions through all avenues – phone, chat, email, social media – for areas of opportunity to ensure the very highest levels of customer satisfaction and performance.
- Ensure all agents are logged into and out of all interfaces at the appropriate times.
- Design and lead team meetings, huddles and interactive feedback sessions.
- Work together with management to ensure consistently high-quality customer experiences.
- Be the second tier of customer support to handle more advanced topics and customer issues.
- Handle more advanced topics like groups and custom tours, supervise and lead the team.
Requirements:
- Excellent English, Spoken and Written, with Personality and Good Phone Voice.
- Social, Outgoing, Enthusiastic and Fun Personality that is suitable to sell fun for a living. Must be a good
- team fit and function well in a team environment.
- Must be detail-oriented, with leadership qualities and 2-3 years of prior supervisory experience.
- Excellent communication skills, with demonstrated conflict resolution and problem-solving abilities.
- Must be highly organized, self-motivated and analytical, with time and priority management skills.
- Ability to listen and understand team members, with proven experience in orchestrating a team.
- Must be able to multi-task, take responsibility for results, coaching and enhance company culture.
- Must be a fit for the company culture and values as described in the Hiring Process Manual.
- Must have experience creating and analyzing reports and proactively finding solutions to meet goals.
- Typing Speed of at least 40 WPM.
Other considerations:
- We look for people with a broader world view – those who have traveled, worked outside of El Salvador or have gone to school outside of El Salvador – if possible.
- Hiring outside of call centers is preferred if possible, but it’s often not possible. If from Call Centers, we look to Convergys, Telus, Getcom, or The Office Gurus, or to travel-related accounts like Expedia, Choice Hotels, Avianca or Hilton. We typically avoid the smaller call centers like Benson, Focus, Heliocentric, Emaya, Skycom, BPC, etc. This is not disqualifying but something we do consider in the big picture.
- All the aspects covered in the Hiring Process Manual that are mandatory for every new team member.
Benefits:
- A fast-paced, fun and flexible working environment with enthusiastic team members.
- Generous Salary (based on qualifications), Bonus and Performance Incentives
- Top-Tier Benefits Including 12+ Days of Paid Time Off (Flex Time), Fully Paid Medical and more.
- Educational Support Program and Flexible Schedules to Accommodate your Personal Needs.
- Team-building activities including travel, adventures, and fun local celebrations.
Customer Experience Manager
Customer ServiceAs a member of the senior management team, you will lead our award-winning bilingual customer service team with passion, energy and an unwavering commitment to creating incredible lifetime memories for our guests. You will use your managerial skills, customer service background and ingenuity to independently develop and implement strategies for continually maintaining the highest levels of service for our clients and our providers. Most of all, you will exercise your team-building skills to keep your team motivated, challenged and excited to share in our values of creating exceptional customer experiences each and every day.
Job Responsibilities:
- Manage our multi-channel bilingual contact center operations including phone, email, chat, knowledge base and social media, always motivating the team toward excellence.
- Organize, analyze and present statistical data to ensure a continuous cycle of high performance.
- Manage team schedules, vacations, and resources to ensure both happy and motivated team members and outstanding customer service at all times.
- Independently evaluate, develop and implement strategies and tools to automate and improve our already excellent customer satisfaction and sales.
- Work with trainers to create ongoing monitoring and training programs to ensure long-term success and growth of our customer service and sales team.
- Oversee all levels and avenues of customer satisfaction and loyalty, ensuring each and every customer is handled with respect and care, seeing every possible outcome to a positive end.
- Recruit, interview and select exceptional candidates for positions on our team, independently evaluate current and new agents to ensure continuous excellence.
- Obtain and evaluate customer feedback and experiences, and use them to develop ongoing improvement programs and methodology to increase sales and service levels.
Requirements:
- Fluent in English and Spanish with high proficiency speaking and writing each language.
- A positive, motivated and ambitious attitude that will lead our team in body and spirit.
- Must be detail-oriented, analytical and organized. Experience in call center management helpful but not required.
Benefits:
- A fast-paced, fun and flexible working environment with enthusiastic team members.
- Generous Salary (based on qualifications), Bonus and Performance Incentives
- Top-Tier Benefits Including 12+ Days of Paid Time Off (Flex Time), Fully Paid Medical and more.
- Educational Support Program and Flexible Schedules to Accommodate your Personal Needs.
- Team-building activities including travel, adventures, and fun local celebrations.
- Free Parking, On-Site Cafeteria
Customer Experience Specialist
Customer ServiceAs a member of our award-winning customer service team, you will enjoy a fast-paced team environment where you spend each day interacting with families, couples, and individuals planning their dream vacation. You will enjoy the job variety, the personal interaction with customers, and talking about and even experience some of the Latin America’s greatest adventures. You will treasure the lifetime memories you help create each and every day. We offer better pay, better benefits and more opportunity than any call center. Come join us for a rewarding career selling fun and creating memories for yourself and others.
RESPONSIBILITIES
- Receive incoming contacts from customers via phone, chat, email and social media.
- Assist customers with questions about our adventures and assist with their bookings.
- Manage chat and phone queues and multitask to ensure timely responses to all guests.
- Work with our travel partners to confirm reservations and notify guests of the details.
- Place outgoing calls and emails to travel partners and customers as necessary.
- Be punctual, flexible and prepared to work together as a team to fulfill our customers’ needs.
- Attend all training sessions and become an expert on our websites, products and services.
REQUIREMENTS
- Fluent in English and Spanish with high proficiency speaking and writing each language.
- A positive, motivated and personable style that will represent the exciting services we offer.
- Typing speed of at least 40 words per minute.
- Experience with computers and software programs like Microsoft Windows and Outlook.
- Flexible schedules – we are open every day from 7:00 AM to 8:00 PM, 365 days a year.
- Experience in travel, sales, and customer service preferred, but it is what you make of it!
BENEFITS
- A fast-paced, fun and flexible working environment with enthusiastic team members.
- A higher starting salary than any call center plus bonus and opportunities for commissions.
- Top-Tier Benefits Including 12+ Days of Paid Time Off (Flex Time), Fully Paid Medical and more.
- Free off-hours transportation and transportation assistance where needed.
- Educational Support Program and Flexible Schedules to Accommodate your Personal Needs.
- Team-building activities including travel, adventures, and fun local celebrations.
Digital Marketing Specialist
MarketingAs a member of our digital marketing team, you will oversee and engage in innovative content development for our network of international adventure websites. You will interact with and support our award-winning customer service team to create lifelong memories for our international customers, using your internet marketing, SEO, analytics, writing and design skills to build, maintain, and grow our web presence. You will relish the vibrant and supportive environment, where fun is not just what we sell, but a way of life.
Job Possibilities
• Imagine and create engaging and exciting travel content for our network of websites, including tour descriptions, articles, images, videos and graphics that will drive our sales and expansion.
• Direct and oversee a team of content specialists who will assist you with keeping our network of international adventure travel websites current and up to date, using Adobe Dreamweaver or Microsoft FrontPage to make non-technical changes and add new tour offerings.
• Interact with our travel partners, clients and providers to analyze and interpret their requests and use your marketing and analytical skills to implement them successfully into our websites.
• Work hand-in-hand with our digital marketing and technical innovation teams to market our adventures to an internet audience, design and implement new business opportunities.
• Use tools such as Google Analytics to interpret, develop and integrate digital marketing plans.
• Imagine and create engaging and exciting travel content for our network of websites, including tour descriptions, articles, images, videos and graphics that will drive our sales and expansion.
• Direct and oversee a team of content specialists who will assist you with keeping our network of international adventure travel websites current and up to date, using Adobe Dreamweaver or Microsoft FrontPage to make non-technical changes and add new tour offerings.
• Interact with our travel partners, clients and providers to analyze and interpret their requests and use your marketing and analytical skills to implement them successfully into our websites.
• Work hand-in-hand with our digital marketing and technical innovation teams to market our adventures to an internet audience, design and implement new business opportunities.
• Use tools such as Google Analytics to interpret, develop and integrate digital marketing plans.
Requirements
• Fluent in English and Spanish with professional levels of speaking and writing each language.
• A positive, motivated and ambitious attitude that will inspire those around you.
• An engaging writing style and design skills that will enable our websites to grab the attention of our perspective customers and help them to visualize their experience.
• Must be detail-oriented, analytical and organized with experience in Internet Marketing, SEO, Google Analytics, Google Adwords, and strategic analysis of digital marketing plans.
Benefits
• A fast-paced, fun and flexible working environment with enthusiastic team members.
• Generous Salary (based on qualifications), Bonus and Fully Paid Private Medical Insurance.
• Top-Tier Benefits Including 12+ Days of Paid Time Off, Paid Vacation and More.
• Educational Support Program and Flexible Schedules to Accommodate your Personal Needs.
• Team-building activities including travel, adventures, and fun local celebrations.
Webmaster
Web & ITDESCRIPCIÓN
Como miembro de nuestro equipo de marketing digital, te encargarás de supervisar y participar en el desarrollo de contenidos innovadores para nuestra red de sitios web internacionales de aventura. Vas a interactuar y apoyar a nuestro equipo de servicio de atención al cliente para crear recuerdos memorables de viaje para nuestros clientes internacionales usando tus habilidades de marketing digital, SEO, Analytics, escritura y habilidades de diseño para construir, mantener y hacer crecer nuestra presencia en la web. Vas a sentir el ambiente dinámico y de apoyo, donde la diversión es una forma de vida.
RESPONSABILIDADES
• Imaginar y crear contenido de viajes atractivos y emocionantes para nuestra red de sitios web, incluyendo descripciones de los viajes, artículos, imágenes, vídeos y gráficos que impulsarán las ventas.
- Dirigir y supervisar un equipo de especialistas de contenido que le ayudará con el mantenimiento de nuestra red de sitios web actualizados. Apoyarles utilizando Adobe Dreamweaver o Microsoft FrontPage para hacer cambios no técnicos y añadir nuevas ofertas de turismo.
- Interactuar con nuestros socios de viajes, clientes y proveedores para analizar e interpretar sus peticiones. Utilizar tu capacidad de comercialización y análisis para interpretar y ponerlas en práctica con éxito en nuestros sitios web.
- Trabajar mano a mano con nuestro marketing digital y equipos de innovación técnica para comercializar nuestras aventuras a una audiencia de Internet, diseño e implementación de nuevas oportunidades de negocio.
- Utilizar herramientas como Google Analytics para interpretar, desarrollar e integrar los planes de marketing digital.
REQUERIMIENTOS
- Fluidez en el idioma inglés y español con niveles profesionales para hablar y escribir en cada idioma.
- Una actitud positiva, motivada y ambiciosa que inspire a los que te rodean.
- Un estilo de escritura atractiva y habilidades de diseño que vuelvan más atractivos a nuestros sitios web y los ayuden a tener una mejor experiencia.
- Orientado a los detalles, analítico/a y organizad/a con experiencia en la comercialización del Internet, SEO, Google Analytics, Google Adwords, y el pensamiento estratégico para planes de marketing digital.
BENEFICIOS
- Ambiente de trabajo con ritmo rápido, divertido y flexible con miembros de equipo entusiastas.
- Salario en base en calificaciones, bonos y seguro médico privado pagado.
- Beneficios de primer nivel, incluyendo más de 12 días de tiempo libre pagado, vacaciones pagadas y más.
- Cafetería en el edificio y parqueo gratuito en una de las zonas más seguras de San Salvador.
- Programa de Apoyo para Educación y horarios flexibles para satisfacer sus necesidades personales.
- Actividades en equipo, incluyendo viajes, aventuras y celebraciones locales con diversión.
Web Support Specialist
Web & ITDESCRIPCIÓN
Como miembro de nuestro equipo de innovación técnica, el Especialista en Soporte Web asistirá en el diseño, desarrollo implementación y soporte de nuestra red de sitios internacionales. Interactuará y apoyará a nuestro servicio de atención al cliente para crear recuerdos que nuestros clientes internacionales recordarán para toda la vida, usando sus habilidades en diseño /desarrollo web para elaborar, mantener y hacer crecer nuestra presencia en la internet. Disfrutará de un ambiente dinámico y de apoyo, donde la diversión no es solo lo que vendemos, sino una forma de vida.
RESPONSABILIDADES
- Ayudar con el mantenimiento de nuestra red de sitios web de viajes de aventura internacionales y mantenerlos al día, utilizando Adobe Dreamweaver para realizar cambios y añadir nuevas ofertas de turismo.
- Utilizar Adobe Photoshop para optimizar imágenes para las publicaciones de nuestros sitios web y redes sociales
- Asistir con el diseño y actualización de redes sociales, SEO y desarrollo de nuevos sitios
- El candidato tendrá la oportunidad de realizar administración de servidores y estaciones de trabajo, a la vez como soporte IT en general para nuestro equipo de trabajo
REQUISITOS
- Fluidez en inglés y español con niveles profesionales de hablar y escribir en cada idioma.
- Una actitud positiva, motivada y ambiciosa que inspire a los que le rodean.
- Debe ser orientado a los detalles, con capacidad analítica y buena organización, con experiencia en HTML y diseño web.
- Experiencia en la administración de servidores web, soporte de IT en general, Microsoft Exchange deseable.
BENEFICIOS
- Ambiente de trabajo con ritmo rápido, divertido y flexible con miembros de equipo entusiastas.
- Salario en base en calificaciones, bonos y seguro médico privado pagado.
- Beneficios de primer nivel, incluyendo más de 12 días de tiempo libre pagado, vacaciones pagadas y más.
- Cafetería en el edificio y parqueo gratuito en una de las zonas más seguras de San Salvador.
- Programa de Apoyo para Educación y horarios flexibles para satisfacer sus necesidades personales.
- Actividades en equipo, incluyendo viajes, aventuras y celebraciones locales con diversión.
¡HOLA!
Training & DevelopmentEstamos muy contentos de que quieras ser parte de Paradise Solutions. Por el momento no tenemos oportunidades disponibles en Training & Development, pero si usted es una persona con nivel inglés avanzado y amante de las aventuras, nos puede enviar su curriculum a [email protected] para que pueda estar en nuestra lista de candidatos para futuras aperturas.
VIP Group Travel Specialist
Customer ServiceAs a member of our award-winning Customer Experience team, you will enjoy a fast-paced team environment where you spend each day interacting with families, couples and individuals planning their dream vacations. You will enjoy the job variety, the personal interaction with customers, and talking about some of Latin America’s greatest adventures. You will treasure the lifetime memories you help create each and every day. We offer better pay, better benefits and more opportunity than any call center. Come join us for a rewarding career selling fun and creating unforgettable lifetime memories for yourself and others.
Job Responsibilities:
- Receive incoming contacts from customers via email, phone and live chat.
- Effectively identify your customer’s needs and match them with their perfect experience.
- Use your organization and time management skills to track multiple leads simultaneously.
- Work with our travel partners to confirm reservations and notify guests of the details.
- Place outgoing calls and emails to travel partners and customers as necessary.
- Be punctual, flexible and prepared to work together as a team to fulfill our customers’ needs.
- Attend all training sessions and become an expert on our websites, products and services.
Position Requirements:
- Fluent in English and Spanish with high proficiency speaking and writing each language.
- A positive, motivated and personable style that will represent the exciting services we offer.
- Must be detail-oriented, analytical and organized with experience in customer service
- Must possess excellent communication, writing and critical thinking skills and be a team player.
- Experience with computers and software programs like Microsoft Windows and Outlook.
- Flexible schedules – we are open every day from 7:00 AM to 8:00 PM, 365 days a year.
What We Offer:
- A fast-paced, fun and flexible working environment with enthusiastic team members.
- Generous Salary (based on qualifications), Monthly Bonus and Performance Incentives.
- Top-Tier Benefits Including 12+ Days of Paid Time Off (Flex Time), Fully Paid Medical and more.
- Free off-hours transportation and transportation assistance where needed.
- Educational Support Program and Flexible Schedules to Accommodate your Personal Needs.
- Team-building activities including travel, adventures, and fun local celebrations.
Customer Experience Supervisor
Customer ServiceAs a member of the management team, you will work together with our Training & Development Department to implement and monitor ongoing training and quality assurance programs for our award-winning bilingual customer service team. You will use your organization skills and attention to detail to ensure all agents are logged into systems on time, procedures are followed and outstanding customer experiences are produced. You will enjoy the fast-paced and flexible environment where we sell fun and create memories every day.
Job Responsibilities:
- Gain expertise in every aspect of our products and services in order to recognize and address areas of opportunity and pass on your knowledge and skills to all team members.
- Monitor customer interactions through all avenues – phone, chat, email, social media – for areas of opportunity to ensure the very highest levels of customer satisfaction and performance.
- Ensure all agents are logged into and out of all interfaces at the appropriate times.
- Design and lead team meetings, huddles and interactive feedback sessions.
- Work together with management to ensure consistently high-quality customer experiences.
- Be the second tier of customer support to handle more advanced topics and customer issues.
- Handle more advanced topics like groups and custom tours, supervise and lead the team.
Requirements:
- Excellent English, Spoken and Written, with Personality and Good Phone Voice.
- Social, Outgoing, Enthusiastic and Fun Personality that is suitable to sell fun for a living. Must be a good
- team fit and function well in a team environment.
- Must be detail-oriented, with leadership qualities and 2-3 years of prior supervisory experience.
- Excellent communication skills, with demonstrated conflict resolution and problem-solving abilities.
- Must be highly organized, self-motivated and analytical, with time and priority management skills.
- Ability to listen and understand team members, with proven experience in orchestrating a team.
- Must be able to multi-task, take responsibility for results, coaching and enhance company culture.
- Must be a fit for the company culture and values as described in the Hiring Process Manual.
- Must have experience creating and analyzing reports and proactively finding solutions to meet goals.
- Typing Speed of at least 40 WPM.
Other considerations:
- We look for people with a broader world view – those who have traveled, worked outside of El Salvador or have gone to school outside of El Salvador – if possible.
- Hiring outside of call centers is preferred if possible, but it’s often not possible. If from Call Centers, we look to Convergys, Telus, Getcom, or The Office Gurus, or to travel-related accounts like Expedia, Choice Hotels, Avianca or Hilton. We typically avoid the smaller call centers like Benson, Focus, Heliocentric, Emaya, Skycom, BPC, etc. This is not disqualifying but something we do consider in the big picture.
- All the aspects covered in the Hiring Process Manual that are mandatory for every new team member.
Benefits:
- A fast-paced, fun and flexible working environment with enthusiastic team members.
- Generous Salary (based on qualifications), Bonus and Performance Incentives
- Top-Tier Benefits Including 12+ Days of Paid Time Off (Flex Time), Fully Paid Medical and more.
- Educational Support Program and Flexible Schedules to Accommodate your Personal Needs.
- Team-building activities including travel, adventures, and fun local celebrations.
Digital Marketing Specialist
MarketingAs a member of our digital marketing team, you will oversee and engage in innovative content development for our network of international adventure websites. You will interact with and support our award-winning customer service team to create lifelong memories for our international customers, using your internet marketing, SEO, analytics, writing and design skills to build, maintain, and grow our web presence. You will relish the vibrant and supportive environment, where fun is not just what we sell, but a way of life.
Job Possibilities
• Imagine and create engaging and exciting travel content for our network of websites, including tour descriptions, articles, images, videos and graphics that will drive our sales and expansion.
• Direct and oversee a team of content specialists who will assist you with keeping our network of international adventure travel websites current and up to date, using Adobe Dreamweaver or Microsoft FrontPage to make non-technical changes and add new tour offerings.
• Interact with our travel partners, clients and providers to analyze and interpret their requests and use your marketing and analytical skills to implement them successfully into our websites.
• Work hand-in-hand with our digital marketing and technical innovation teams to market our adventures to an internet audience, design and implement new business opportunities.
• Use tools such as Google Analytics to interpret, develop and integrate digital marketing plans.
• Imagine and create engaging and exciting travel content for our network of websites, including tour descriptions, articles, images, videos and graphics that will drive our sales and expansion.
• Direct and oversee a team of content specialists who will assist you with keeping our network of international adventure travel websites current and up to date, using Adobe Dreamweaver or Microsoft FrontPage to make non-technical changes and add new tour offerings.
• Interact with our travel partners, clients and providers to analyze and interpret their requests and use your marketing and analytical skills to implement them successfully into our websites.
• Work hand-in-hand with our digital marketing and technical innovation teams to market our adventures to an internet audience, design and implement new business opportunities.
• Use tools such as Google Analytics to interpret, develop and integrate digital marketing plans.
Requirements
• Fluent in English and Spanish with professional levels of speaking and writing each language.
• A positive, motivated and ambitious attitude that will inspire those around you.
• An engaging writing style and design skills that will enable our websites to grab the attention of our perspective customers and help them to visualize their experience.
• Must be detail-oriented, analytical and organized with experience in Internet Marketing, SEO, Google Analytics, Google Adwords, and strategic analysis of digital marketing plans.
Benefits
• A fast-paced, fun and flexible working environment with enthusiastic team members.
• Generous Salary (based on qualifications), Bonus and Fully Paid Private Medical Insurance.
• Top-Tier Benefits Including 12+ Days of Paid Time Off, Paid Vacation and More.
• Educational Support Program and Flexible Schedules to Accommodate your Personal Needs.
• Team-building activities including travel, adventures, and fun local celebrations.
Customer Experience Manager
Customer ServiceAs a member of the senior management team, you will lead our award-winning bilingual customer service team with passion, energy and an unwavering commitment to creating incredible lifetime memories for our guests. You will use your managerial skills, customer service background and ingenuity to independently develop and implement strategies for continually maintaining the highest levels of service for our clients and our providers. Most of all, you will exercise your team-building skills to keep your team motivated, challenged and excited to share in our values of creating exceptional customer experiences each and every day.
Job Responsibilities:
- Manage our multi-channel bilingual contact center operations including phone, email, chat, knowledge base and social media, always motivating the team toward excellence.
- Organize, analyze and present statistical data to ensure a continuous cycle of high performance.
- Manage team schedules, vacations, and resources to ensure both happy and motivated team members and outstanding customer service at all times.
- Independently evaluate, develop and implement strategies and tools to automate and improve our already excellent customer satisfaction and sales.
- Work with trainers to create ongoing monitoring and training programs to ensure long-term success and growth of our customer service and sales team.
- Oversee all levels and avenues of customer satisfaction and loyalty, ensuring each and every customer is handled with respect and care, seeing every possible outcome to a positive end.
- Recruit, interview and select exceptional candidates for positions on our team, independently evaluate current and new agents to ensure continuous excellence.
- Obtain and evaluate customer feedback and experiences, and use them to develop ongoing improvement programs and methodology to increase sales and service levels.
Requirements:
- Fluent in English and Spanish with high proficiency speaking and writing each language.
- A positive, motivated and ambitious attitude that will lead our team in body and spirit.
- Must be detail-oriented, analytical and organized. Experience in call center management helpful but not required.
Benefits:
- A fast-paced, fun and flexible working environment with enthusiastic team members.
- Generous Salary (based on qualifications), Bonus and Performance Incentives
- Top-Tier Benefits Including 12+ Days of Paid Time Off (Flex Time), Fully Paid Medical and more.
- Educational Support Program and Flexible Schedules to Accommodate your Personal Needs.
- Team-building activities including travel, adventures, and fun local celebrations.
- Free Parking, On-Site Cafeteria
Webmaster
Web & ITDESCRIPCIÓN
Como miembro de nuestro equipo de marketing digital, te encargarás de supervisar y participar en el desarrollo de contenidos innovadores para nuestra red de sitios web internacionales de aventura. Vas a interactuar y apoyar a nuestro equipo de servicio de atención al cliente para crear recuerdos memorables de viaje para nuestros clientes internacionales usando tus habilidades de marketing digital, SEO, Analytics, escritura y habilidades de diseño para construir, mantener y hacer crecer nuestra presencia en la web. Vas a sentir el ambiente dinámico y de apoyo, donde la diversión es una forma de vida.
RESPONSABILIDADES
• Imaginar y crear contenido de viajes atractivos y emocionantes para nuestra red de sitios web, incluyendo descripciones de los viajes, artículos, imágenes, vídeos y gráficos que impulsarán las ventas.
- Dirigir y supervisar un equipo de especialistas de contenido que le ayudará con el mantenimiento de nuestra red de sitios web actualizados. Apoyarles utilizando Adobe Dreamweaver o Microsoft FrontPage para hacer cambios no técnicos y añadir nuevas ofertas de turismo.
- Interactuar con nuestros socios de viajes, clientes y proveedores para analizar e interpretar sus peticiones. Utilizar tu capacidad de comercialización y análisis para interpretar y ponerlas en práctica con éxito en nuestros sitios web.
- Trabajar mano a mano con nuestro marketing digital y equipos de innovación técnica para comercializar nuestras aventuras a una audiencia de Internet, diseño e implementación de nuevas oportunidades de negocio.
- Utilizar herramientas como Google Analytics para interpretar, desarrollar e integrar los planes de marketing digital.
REQUERIMIENTOS
- Fluidez en el idioma inglés y español con niveles profesionales para hablar y escribir en cada idioma.
- Una actitud positiva, motivada y ambiciosa que inspire a los que te rodean.
- Un estilo de escritura atractiva y habilidades de diseño que vuelvan más atractivos a nuestros sitios web y los ayuden a tener una mejor experiencia.
- Orientado a los detalles, analítico/a y organizad/a con experiencia en la comercialización del Internet, SEO, Google Analytics, Google Adwords, y el pensamiento estratégico para planes de marketing digital.
BENEFICIOS
- Ambiente de trabajo con ritmo rápido, divertido y flexible con miembros de equipo entusiastas.
- Salario en base en calificaciones, bonos y seguro médico privado pagado.
- Beneficios de primer nivel, incluyendo más de 12 días de tiempo libre pagado, vacaciones pagadas y más.
- Cafetería en el edificio y parqueo gratuito en una de las zonas más seguras de San Salvador.
- Programa de Apoyo para Educación y horarios flexibles para satisfacer sus necesidades personales.
- Actividades en equipo, incluyendo viajes, aventuras y celebraciones locales con diversión.
Web Support Specialist
Web & ITDESCRIPCIÓN
Como miembro de nuestro equipo de innovación técnica, el Especialista en Soporte Web asistirá en el diseño, desarrollo implementación y soporte de nuestra red de sitios internacionales. Interactuará y apoyará a nuestro servicio de atención al cliente para crear recuerdos que nuestros clientes internacionales recordarán para toda la vida, usando sus habilidades en diseño /desarrollo web para elaborar, mantener y hacer crecer nuestra presencia en la internet. Disfrutará de un ambiente dinámico y de apoyo, donde la diversión no es solo lo que vendemos, sino una forma de vida.
RESPONSABILIDADES
- Ayudar con el mantenimiento de nuestra red de sitios web de viajes de aventura internacionales y mantenerlos al día, utilizando Adobe Dreamweaver para realizar cambios y añadir nuevas ofertas de turismo.
- Utilizar Adobe Photoshop para optimizar imágenes para las publicaciones de nuestros sitios web y redes sociales
- Asistir con el diseño y actualización de redes sociales, SEO y desarrollo de nuevos sitios
- El candidato tendrá la oportunidad de realizar administración de servidores y estaciones de trabajo, a la vez como soporte IT en general para nuestro equipo de trabajo
REQUISITOS
- Fluidez en inglés y español con niveles profesionales de hablar y escribir en cada idioma.
- Una actitud positiva, motivada y ambiciosa que inspire a los que le rodean.
- Debe ser orientado a los detalles, con capacidad analítica y buena organización, con experiencia en HTML y diseño web.
- Experiencia en la administración de servidores web, soporte de IT en general, Microsoft Exchange deseable.
BENEFICIOS
- Ambiente de trabajo con ritmo rápido, divertido y flexible con miembros de equipo entusiastas.
- Salario en base en calificaciones, bonos y seguro médico privado pagado.
- Beneficios de primer nivel, incluyendo más de 12 días de tiempo libre pagado, vacaciones pagadas y más.
- Cafetería en el edificio y parqueo gratuito en una de las zonas más seguras de San Salvador.
- Programa de Apoyo para Educación y horarios flexibles para satisfacer sus necesidades personales.
- Actividades en equipo, incluyendo viajes, aventuras y celebraciones locales con diversión.
Customer Experience Specialist
Customer ServiceAs a member of our award-winning customer service team, you will enjoy a fast-paced team environment where you spend each day interacting with families, couples, and individuals planning their dream vacation. You will enjoy the job variety, the personal interaction with customers, and talking about and even experience some of the Latin America’s greatest adventures. You will treasure the lifetime memories you help create each and every day. We offer better pay, better benefits and more opportunity than any call center. Come join us for a rewarding career selling fun and creating memories for yourself and others.
RESPONSIBILITIES
- Receive incoming contacts from customers via phone, chat, email and social media.
- Assist customers with questions about our adventures and assist with their bookings.
- Manage chat and phone queues and multitask to ensure timely responses to all guests.
- Work with our travel partners to confirm reservations and notify guests of the details.
- Place outgoing calls and emails to travel partners and customers as necessary.
- Be punctual, flexible and prepared to work together as a team to fulfill our customers’ needs.
- Attend all training sessions and become an expert on our websites, products and services.
REQUIREMENTS
- Fluent in English and Spanish with high proficiency speaking and writing each language.
- A positive, motivated and personable style that will represent the exciting services we offer.
- Typing speed of at least 40 words per minute.
- Experience with computers and software programs like Microsoft Windows and Outlook.
- Flexible schedules – we are open every day from 7:00 AM to 8:00 PM, 365 days a year.
- Experience in travel, sales, and customer service preferred, but it is what you make of it!
BENEFITS
- A fast-paced, fun and flexible working environment with enthusiastic team members.
- A higher starting salary than any call center plus bonus and opportunities for commissions.
- Top-Tier Benefits Including 12+ Days of Paid Time Off (Flex Time), Fully Paid Medical and more.
- Free off-hours transportation and transportation assistance where needed.
- Educational Support Program and Flexible Schedules to Accommodate your Personal Needs.
- Team-building activities including travel, adventures, and fun local celebrations.
¡HOLA!
Training & DevelopmentEstamos muy contentos de que quieras ser parte de Paradise Solutions. Por el momento no tenemos oportunidades disponibles en Training & Development, pero si usted es una persona con nivel inglés avanzado y amante de las aventuras, nos puede enviar su curriculum a [email protected] para que pueda estar en nuestra lista de candidatos para futuras aperturas.