Job Responsibilities:

• Receive incoming contacts from customers via email, phone, and live chat.
• Effectively identify your customer’s needs and match them with their perfect experience.
• Use your organization and time management skills to track multiple leads simultaneously.
• Work with our travel partners to confirm reservations and notify guests of the details.
• Place outgoing calls and emails to travel partners and customers as necessary.
• Be punctual, flexible, and prepared to work together as a team to fulfill our customers’ needs.
• Attend all training sessions and become an expert on our websites, products, and services.

Position Requirements:

• Fluent in English and Spanish with high proficiency in speaking and writing each language.
• A positive, motivated, and personable style that will represent the exciting services we offer.
• Must be detail-oriented, analytical, and organized with experience in customer service
• Must possess excellent communication, writing, and critical thinking skills, as well as be a team player.
• Experience with computers and software programs like Microsoft Windows and Outlook.
• Flexible schedules – the perfect balance between work and personal life.

What We Offer:

• A fast-paced, fun, and flexible working environment with enthusiastic team members.
• Generous Salary (based on qualifications), Monthly Bonus and Performance Incentives.
• Top-tier benefits Include 12+ Days of Paid Time Off (Flex Time), Fully Paid Medical, and more.
• Free off-hours transportation and transportation assistance where needed.
• Educational Support Program and Flexible Schedules to Accommodate your Personal Needs.
• Team-building activities, including travel, adventures, and fun local celebrations.

Job Possibilities
• Imagine and create engaging and exciting travel content for our network of websites, including tour descriptions, articles, images, videos and graphics that will drive our sales and expansion.
• Direct and oversee a team of content specialists who will assist you with keeping our network of international adventure travel websites current and up to date, using Adobe Dreamweaver or Microsoft FrontPage to make non-technical changes and add new tour offerings.
• Interact with our travel partners, clients and providers to analyze and interpret their requests and use your marketing and analytical skills to implement them successfully into our websites.
• Work hand-in-hand with our digital marketing and technical innovation teams to market our adventures to an internet audience, design and implement new business opportunities.
• Use tools such as Google Analytics to interpret, develop and integrate digital marketing plans.

Requirements

• Fluent in English and Spanish with professional levels of speaking and writing each language.
• A positive, motivated and ambitious attitude that will inspire those around you.
• An engaging writing style and design skills that will enable our websites to grab the attention of our perspective customers and help them to visualize their experience.
• Must be detail-oriented, analytical and organized with experience in Internet Marketing, SEO, Google Analytics, Google Adwords, and strategic analysis of digital marketing plans.

Benefits

• A fast-paced, fun and flexible working environment with enthusiastic team members.
• Generous Salary (based on qualifications), Bonus and Fully Paid Private Medical Insurance.
• Top-Tier Benefits Including 12+ Days of Paid Time Off, Paid Vacation and More.
• Educational Support Program and Flexible Schedules to Accommodate your Personal Needs.
• Team-building activities including travel, adventures, and fun local celebrations.

REQUIREMENTS

• Fluent in English and Spanish with professional levels of speaking and writing each language.
• A positive, motivated and ambitious attitude that will lead our web team in body and spirit.
• Must be detail-oriented, analytical and organized with diverse professional experience.
• Broad-based professional knowledge including HTML5, CSS3, PHP5 and Responsive Design.
• Experienced in web server administration, internet marketing, SEO, and programming.

BENEFITS

• A fast-paced, fun and flexible working environment with enthusiastic team members.
• Generous Salary (based on qualifications), Bonus and Fully Paid Private Medical Insurance.
• Top-Tier Benefits Including 12+ Days of Paid Time Off, Paid Vacation and More.
• On-Site Cafeteria and Free Parking in the Nicest and Safest Area of San Salvador.
• Educational Support Program and Flexible Schedules to Accommodate your Personal Needs.
• Team-building activities including travel, adventures, and fun local celebrations.

RESPONSIBILITIES

• Assist with keeping our network of international adventure travel websites current and up to date, using Adobe Dreamweaver to make changes and add new tour offerings.
• Use Adobe Photoshop to optimize photos for publication on our websites and social media.
• Assist with social media design and updating, SEO, and development of new websites.
• Qualified candidates will also have the opportunity to perform workstation and server administration and general IT support for our customer service team.

REQUIREMENTS

• Fluent in English and Spanish with professional levels of speaking and writing each language.
• A positive, motivated and ambitious attitude that will inspire those around you.
• Must be detail-oriented, analytical and organized with experience in HTML and web design.
• Experience in web server administration, general IT support, Microsoft Exchange is helpful.

BENEFITS

• A fast-paced, fun and flexible working environment with enthusiastic team members.
• Generous Salary (based on qualifications), Bonus and Fully Paid Private Medical Insurance.
• Top-Tier Benefits Including 12+ Days of Paid Time Off, Paid Vacation and More.
• On-Site Cafeteria and Free Parking in the Nicest and Safest Area of San Salvador.
• Educational Support Program and Flexible Schedules to Accommodate your Personal Needs.
• Team-building activities including travel, adventures, and fun local celebrations.

RESPONSIBILITIES

• Receive incoming contacts from customers via phone, chat, email and social media.
• Assist customers with questions about our adventures and assist with their bookings.
• Manage chat and phone queues and multitask to ensure timely responses to all guests.
• Work with our travel partners to confirm reservations and notify guests of the details.
• Place outgoing calls and emails to travel partners and customers as necessary.
• Be punctual, flexible and prepared to work together as a team to fulfill our customers’ needs.
• Attend all training sessions and become an expert on our websites, products and services.

REQUIREMENTS

• Fluent in English and Spanish with high proficiency speaking and writing each language.
• A positive, motivated and personable style that will represent the exciting services we offer.
• Typing speed of at least 40 words per minute.
• Experience with computers and software programs like Microsoft Windows and Outlook.
• Flexible schedules – we are open every day from 7:00 AM to 8:00 PM, 365 days a year.
• Experience in travel, sales, and customer service preferred, but it is what you make of it!

BENEFITS

• A fast-paced, fun and flexible working environment with enthusiastic team members.
• A higher starting salary than any call center plus bonus and opportunities for commissions.
• Top-Tier Benefits Including 12+ Days of Paid Time Off (Flex Time), Fully Paid Medical and more.
• Free off-hours transportation and transportation assistance where needed.
• Educational Support Program and Flexible Schedules to Accommodate your Personal Needs.
• Team-building activities including travel, adventures, and fun local celebrations.